What is the formula of attrition?

What is the formula of attrition?

A simple formula for figuring out your employee attrition rate is dividing the number of full-time employees who have left per month (called “separations”) by the average number of employees, and then multiplying that figure by 100. To summarize, the formula is: attrition rate = (# of separations / Avg.

How do you calculate monthly attrition rate?

Calculate the monthly attrition rate The number of employees who left is the number of attritions. Plug the numbers into the following formula: Attrition Rate = Number of Attritions/Average Number of Employees *100.

What is attrition rate BPO?

It showed that in general, staff turnover in India is 15.7 per cent, but at BPO companies, attrition is the country’s highest at 23.5 per cent, followed by Communications (22%) and Retail (18%). …

How is attrition cost calculated?

Employee turnover cost is calculated by taking your vacant position coverage cost plus cost to fill the vacant position plus onboarding & orientation costs plus the productivity ramp up cost multiplied by the number of employees lost in that position in a given year multiplied by 12 to give you your annual rate.

What is normal attrition rate?

As mentioned earlier, 10% is a good figure to aim for as an average employee turnover rate – 90% is the average employee retention rate. With that said, the 10% who are leaving should be a majority of low performers – ideally, low performers who are able to be replaced with engaged, high-performing team members.

What does 80% attrition mean?

For example, let’s say you make a hotel room block of 20 room nights for your wedding and your contract states that your attrition rate is 80%. This means that you are responsible for filling up to 80% of your room block, giving you an “allowance” of 20% reduction of room nights without penalty.

How is BPO shrinkage calculated?

Shrinkage is another way of expressing what used to be called Utilisation. Utilisation is simply the number of hours that employees are available to work on their primary task (measured hours), divided by the total paid hours. So a Shrinkage Figure of 30% equates to a Utilisation figure of 70%.

What is salary attrition?

The term attrition refers to a gradual but deliberate reduction in staff numbers that occurs as employees retire or resign and are not replaced. It is commonly used to describe downsizing in a firm’s employee pool by human resources (HR) professionals.

What is healthy attrition?

Positive attrition results when the loss and replacement of an employee is better for the organization. The term “healthy attrition” is used to signify the importance of less productive employees voluntarily leaving the organisation.

What is shrinkage and attrition formula?

Let’s assume, Opening -20. Closing -16. =4/(20+16)/2/100 = 5.5% is attrition. Shrinkage rates are used to help determine the number of excess staff needed to ensure that the actual number of agents required to meet service level objectives are actually in place.

How is planned shrinkage calculated in BPO?

Shrinkage calculation for hours

  1. Shrinkage% = (1- (Total staffed hours/Total scheduled hours))
  2. Total Staffed hours = (Total answered calls*AHT) + Avail time + productive aux.
  3. Total scheduled hours = Total agent hours rostered for the day/week/month.

What is the attrition rate in BPO in India?

The toughest concern for an HR manager is however the high attrition rate. In India, the average attrition rate in the BPO sector is approximately 30-35 percent.

What is the formula for the attrition rate?

The attrition rate is also known as employee churn rate or employee turnover. The attrition rate formula is expressed as the number of employees who had left the workforce during a given period divided by the average number of employees for the same period.

What happens if your company has a high attrition rate?

If your company has a high attrition rate, it may cost you a significant amount of money to continually replace employees. Furthermore, customers may perceive a drop in the value of your product or service due to a diminished work force or lack of morale or motivation in remaining employees.

What’s the difference between attrition and employee turnover?

Attrition is the rate at which members of staff leave the workforce over a given period of time. It is also known as “employee turnover”, or “employee churn”, although in the contact centre industry, “churn” tends to refer to the flow of customers rather than staff.