How do you handle difficult customers?
10 strategies for dealing with difficult customersFirst and foremost, listen. Build rapport through empathy. Lower your voice. Respond as if all your customers are watching. Know when to give in. Stay calm. Don’t take it personally. Remember that you’re interacting with a human.
How do you give good customer service?
10 ways to deliver great customer serviceKnow your product. Maintain a positive attitude. Creatively problem-solve. Respond quickly. Personalize your service. Help customers help themselves. Focus support on the customer. Actively listen.
What is an excellent customer service?
1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.
What are the 4 principles of customer service?
The 4 Principles of Exceptional Customer ExperienceBeing Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. Making It Easy to Find Answers Fast. Consistency and Compassion. Closing the Loop.