How do I contact CARFAX?

How do I contact CARFAX?

Because our staff are dedicated to providing quality support through email, we do not offer phone support. If you believe there is a discrepancy on your CARFAX Report, please complete the online Data Research Request form to make sure we have all the information we need to research the matter.

How do you dispute a CARFAX report?

If you find mistakes, dispute them at You must do it via email online; disputing is not available by phone. Click on “consumer support” in the lower right-hand corner and use the easy upload link to attach your insurance claim to support your position.

How do I get a refund on CARFAX?

To request a refund, visit our refund request page listed below. Upon receipt of your request, a representative will review your request and determine eligibility. When a refund is authorized, it can take 3-5 business days for the refund to post to your credit card or bank account.

What is wrong with CARFAX?

If you think there is an error on a CARFAX Vehicle History Report for a vehicle you do not own, please ask the owner of the vehicle to contact us to fix any incorrect information. Please contact us below for more information. New and Used Car Dealerships: Visit our dealer website located at

Can Carfax be altered?

The dealer may alter the Carfax report to make the vehicle’s title appear clean. For example, if the dealer performed work or inspected the vehicle prior to placing it up for sale, he may have discovered obvious signs of an accident and subsequent repair.

Are Carfax reports ever wrong?

While CarFax usually provides useful information, it’s not 100% reliable. Many issues can either be overlooked or skewed by a vehicle history report.

Can a Carfax report be altered?

The dealer may alter the Carfax report to make the vehicle’s title appear clean. The dealer may not be responsible for the inaccuracies on the Carfax report; however, he may have had reason to believe that the information was false.

How do I cancel my subscription to CARFAX?

To opt-out of promotional emails and other offers from CARFAX, click the “Unsubscribe Me” link at the bottom of the promotional email you received, or use the link below.

How do I remove structural damage from CARFAX?

How to Remove Information From Carfax

  1. Access the vehicle’s Carfax report online and examine the report closely.
  2. Gather any evidence to support your claim that the item is incorrect and should be removed.
  3. Visit the Carfax corrections claim center online.

Can a Carfax be altered?